ElectRIC Vehicle Benchmarking Study 2022

Usage habits, problems and concept maturity of EV-specific vehicle features

The study surveys usage habits, problems and the concept maturity of EV-specific features of the vehicles of e-car owners. At the end of each section, the respondents make recommendations to the development departments of their manufacturer.

The Electric Vehicle Benchmarking Study was conducted from April to May 2022 with over 3,300 e-car drivers online in the Germany, Austria and Switzerland and at the same time with over 1,000 e-car drivers in the UK.

Deliverables include a PDF report (approx. 136 pages) and unlimited access to a dashboard for subscribers’ own analysis of the data.

Please also see our blog post on the results of the study HERE.

Contents and added value of the EV Benchmarking Study

Contents of the EV Benchmarking Study

Segmentation criteria:

  • Make, model, first registration
  • Motivation to switch to an e-car
  • Company car
  • Demographic characteristics
  • Net household income
  • Residences


  • Mileage per year, frequency of long journeys
  • Actual summer range
  • Evaluation of target ranges
  • ECO modes (frequency of use, accepted restrictions through ECO modes, problems, concept maturity, recommendations)
  • Recuperation (adjustability, sensation (if not adjustable), used setting (if adjustable), problems, concept maturity, recommendations)
  • Driving and functional noises (types of disturbing noises, concept maturity, recommendations)

Operating and display concept:

  • Required displays
  • Focus: required charging indicators
  • Problems with the operation
  • Concept maturity for prediction of remaining range, display of remaining range and SoC, charging display, energy monitor
  • Recommendations


  • Use of loading and route planning features
  • Problems
  • Concept maturity for route and charging planning, functionality, up-to-dateness, usability)
  • Recommendations

Connect app:

  • Use of the Connect app, reasons for non-use
  • Functions used
  • Problems
  • Concept maturity for installation, registration and updates, functionality, reliability, response times, operation
  • Recommendations


  • Current AC/DC charging power, evaluation of different AC/DC charging powers
  • Route and charging planning: systems used, preferred systems, problems, concept-ready route and charging planning, charging station search, recommendations
  • Charging settings: settings used, programming, problems, concept-ready charging settings
  • Charging monitoring and charging problems: Types of monitoring, concept maturity, suspected causes of charging problems, recommendations.
  • Stowage of charging cable: current stowage location, ideal stowage location, concept maturity for stowage of charging cable
  • Charging socket position: ideal position
  • HVAC: use of pre-conditioning, problems, concept maturity Pre-conditioning, heating and air-conditioning, recommendations

Overall ratings:

  • NPS
  • Most important fields of action per brand
Target group of the survey

Drivers of fully battery electric e-cars were interviewed for the study. The average holding period of the respondents was 1 to 1.5 years. The respondents therefore had sufficient experience with the use of their vehicle and had become accustomed to its operation.

The survey contains feedback on the most important premium brands Audi, BMW, Mercedes, Polestar and Tesla in sufficient samples. Among the non-premium brands, there is a sufficient sample on Aiways, Ford, Hyundai, Kia, Mini, Nissan, Opel, Peugeot, Renault, Skoda, Smart and VW.

Added value and benefits for development departments at car manufacturers (OEMs), suppliers and development partners

The study is mainly aimed at the development departments of e-car manufacturers and importers, system suppliers and product managers. The study shows how e-car drivers use EV-specific features, how they would prefer to use them and which problems still need to be solved in daily use.

The Electric Vehicle Benchmarking study provides KPIs for all EV-specific product concepts and extensive descriptions of problems in use and recommendations to the development of vehicle concepts. There are still few standards for EV-specific features. The study shows the strengths and weaknesses of the different manufacturer concepts. This allows developers to adapt their specifications for future vehicle platforms and models. Product managers can understand which features users expect as basic factors, which are perceived as performance factors and which excite. This ensures that tight budgets only flow into features that users expect and value.

Dashboard for analysis

Many exciting findings only become apparent when the results are evaluated separately according to important customer groups. This allows providers to target their offers to different user segments in a differentiated way. Thanks to the high sample size, subscribers to the study can split the results in the interactive dashboard as they wish and analyse them in detail. In addition, the dashboard shows over 25,000 pre-clustered verbatim mentions of the respondents.

UScale Fokusstudien: Nutzerstudien zur Elektromobilität

Since 2018, UScale has been systematically surveying e-car drivers about their expectations and experiences at all touchpoints of the e-mobile customer journey. An overview with all UScale Focus Studies can be found HERE.

If you have any questions, please contact us at contact@uscale.digital.