{"id":2601,"date":"2026-10-20T09:46:39","date_gmt":"2026-10-20T07:46:39","guid":{"rendered":"https:\/\/uscale.digital\/en\/?p=2601"},"modified":"2026-10-20T09:50:02","modified_gmt":"2026-10-20T07:50:02","slug":"ev-satisfaction-study-2026","status":"publish","type":"post","link":"https:\/\/uscale.digital\/en\/2026\/10\/20\/ev-satisfaction-study-2026\/","title":{"rendered":"Press Release: EV Satisfaction Study 2026"},"content":{"rendered":"\n

Satisfaction up again, but big differences between brands<\/strong><\/strong><\/p>\n\n\n\n\n\n\n\n

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EV Satisfaction Study 2026:<\/strong> Satisfaction up again, but big differences between brands<\/strong><\/strong><\/strong><\/strong><\/h1>\n\n\n\n
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Satisfaction with electric vehicles has reached a new high. A recent survey of around 4,000 EV drivers in Germany, Austria and Switzerland shows that range and charging power continue to improve. At the same time, expectations are growing too. Not all brands can keep up.<\/p>\n<\/div><\/div>\n\n\n\n

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Stuttgart, October 20, 2026 \u2013 Satisfaction among drivers of fully electric vehicles has risen for the third year in a row. The Net Promoter Score (NPS), a measure of willingness to recommend, rose from 33 to 38 points year on year in the current USCALE EV Satisfaction Study 2026. This is the highest value since the time series began. Across all brands, 53% of respondents would actively recommend their vehicle (see press handout), 15% would advise against it and the remaining 32% are neutral.<\/p>\n\n\n\n

Vehicles are getting better, and expectations are rising with them<\/strong><\/strong><\/strong><\/h2>\n\n\n\n

Manufacturers continue to make progress on range and charging power. 59% of vehicle owners now report a real summer range of more than 400 kilometers (2025: 50%). 77% of EVs offer a DC charging power of 150 kW or more (2025: 75%). At the same time, expectations are rising. Only 75% still rate a summer range of 400 kilometers as good or very good (2025: 79%), and only 15% still consider it very good. In 2023, twice as many did. The trend is even more pronounced for charging: only 58% still rate a charging power of 150 kW as good or very good (2025: 65%).<\/p>\n\n\n\n

Charging remains the biggest problem area<\/strong><\/strong><\/h2>\n\n\n\n

Despite all the technical progress, charging remains the biggest pain point in everyday use. 71% of respondents report problems with charging (2025: 73%). The most frequently cited issues are difficulties starting the charging process and unexpectedly low charging power. The charging station search in the navigation system also performs poorly: only 43% consider the concept well implemented, while 56% see room for improvement.<\/p>\n\n\n\n

Software and connectivity: still the problem children<\/strong><\/strong><\/h2>\n\n\n\n

Even with the much-criticized car software, there is still no breakthrough. 48% of EV drivers report problems with their connect app (2025: 50%). The differences between brands are enormous: only 8% of Tesla drivers report app problems, compared with 92% of Opel drivers. When asked where manufacturers should improve, software quality ranks first at 44%, ahead of charging power (42%), the connect app (39%), route planning (35%) and range (34%). While range, consumption and charging power have improved compared with the previous year, software quality is criticized even more often than in 2025.<\/p>\n\n\n\n

Warning sounds annoy half of all drivers<\/strong><\/strong><\/strong><\/h2>\n\n\n\n

Warning and notification sounds in the vehicle are a new source of irritation. Half of respondents are bothered by them. The spread between brands shows that this is a design choice rather than a technical necessity: only 29% of Mini drivers feel bothered, compared with around 80% of Kia and Hyundai drivers. Warnings from driver assistance systems alone bother 30% of all respondents.<\/p>\n\n\n\n

Considerable differences between brands<\/strong><\/strong><\/h2>\n\n\n\n

Willingness to recommend varies widely from brand to brand. XPENG defends its top position. Tesla returns to second place after finishing sixth last year, followed by Skoda and Porsche. Once again, Stellantis brands Opel and Fiat are at the bottom of the ranking, together with MG. The Chinese brands present a mixed picture: XPENG leads, BYD and newcomer Leapmotor land in the midfield, while Smart and MG disappoint.<\/p>\n\n\n\n

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Strengths and weaknesses of brands:<\/h3>\n\n\n\n