{"id":1607,"date":"2025-07-23T10:00:45","date_gmt":"2025-07-23T08:00:45","guid":{"rendered":"https:\/\/uscale.digital\/en\/?p=1607"},"modified":"2026-03-26T15:17:51","modified_gmt":"2026-03-26T14:17:51","slug":"ev-satisfaction-study-2025","status":"publish","type":"post","link":"https:\/\/uscale.digital\/en\/2025\/07\/23\/ev-satisfaction-study-2025\/","title":{"rendered":"Press Release: EV Satisfaction Study 2025"},"content":{"rendered":"\n

Electric Vehicles: Quality and Performance Improve \u2013 But Not All Brands Deliver<\/strong><\/p>\n\n\n\n\n\n\n\n

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EV Satisfaction Study 2025: Quality and Performance Improve \u2013 But Not All Brands Deliver<\/strong><\/strong><\/strong><\/strong><\/strong><\/h1>\n\n\n\n
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EV sales have stalled, largely due to persistent concerns about driving range. Yet a new survey of over 5,000 EV drivers on EV satisfaction in Germany, Austria, and Switzerland shows that electric vehicles have made notable gains in range and other key areas. However, brand performance still varies significantly.<\/p>\n\n\n\n

Stuttgart, 22 July 2025 \u2013 Satisfaction among electric vehicle (EV) drivers continues to grow. The latest USCALE EV Satisfaction Study 2025 reveals a significant increase in the Net Promoter Score (NPS) \u2013 a key metric indicating customer willingness to recommend \u2013 rising from 24 to 33 points (see accompanying charts).<\/p>\n<\/div><\/div>\n\n\n\n

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Rising Expectations \u2013 And Rising Performance<\/strong><\/strong><\/h2>\n\n\n\n

Numerous manufacturers have either launched new models or significantly improved existing ones \u2013 and customers are taking note. This is all the more remarkable given that expectations among EV drivers have also risen over the past year. In other words, the improvements to EVs have outpaced the increase in customer expectations, leading to a noticeable rise in overall satisfaction.<\/p>\n\n\n\n

Gains in Range and Charging Speed<\/strong><\/h2>\n\n\n\n

The most notable progress has been made in terms of driving range and charging performance. According to the survey, 50% of EV owners now report a real-world summer range of over 400 kilometres \u2013 a marked improvement on last year’s figure of 38%. Charging has also improved considerably: 75% of EVs now support DC charging at 150 kW or higher, up from 61% in 2024.<\/p>\n\n\n\n

Software and Connectivity Still Lagging<\/strong><\/h2>\n\n\n\n

However, challenges remain. A striking 73% of drivers report having experienced issues when charging \u2013 such as the process failing to start, failing to stop, or unexpectedly terminating. Problems are also widespread with vehicle operation and the associated apps: 46% of drivers cite issues with the app’s performance, including limited functionality, slow response times, and poor availability. That said, even here improvements are evident: in 2024, 54% of respondents reported functional issues with their app.<\/p>\n\n\n\n

Clear Differences Between Brands<\/strong><\/h2>\n\n\n\n

The desire to recommend varies considerably between brands. Notably, Xpeng is the first Chinese manufacturer to top the rankings, replacing Tesla after many years in the lead. At the other end of the spectrum, brands from the Stellantis group continue to trail \u2013 along with MG and Smart, both of Chinese origin.<\/p>\n\n\n\n

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Brand Highlights<\/strong><\/h2>\n\n\n\n

Depending on the brand, respondents see different strengths and weaknesses:<\/p>\n\n\n\n