{"id":1211,"date":"2024-11-12T14:59:21","date_gmt":"2024-11-12T13:59:21","guid":{"rendered":"https:\/\/uscale.digital\/en\/?p=1211"},"modified":"2026-03-26T15:32:41","modified_gmt":"2026-03-26T14:32:41","slug":"ev-satisfaction-study-2024","status":"publish","type":"post","link":"https:\/\/uscale.digital\/en\/2024\/11\/12\/ev-satisfaction-study-2024\/","title":{"rendered":"Press Release: EV-Satisfaction-Study 2024"},"content":{"rendered":"\n

Vehicles deliver longer ranges and higher charging speeds – satisfaction among EV drivers on the rise again<\/strong><\/p>\n\n\n\n\n\n\n\n

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EV-Satisfaction-Study 2024<\/strong><\/strong>: satisfaction among EV drivers on the rise again<\/strong><\/strong><\/h1>\n\n\n\n
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Recently, electric car drivers were disappointed with the performance of their vehicles. The new EV satisfaction study by the consulting and market research company USCALE now shows that satisfaction with electric vehicles is on the rise again. Electric car drivers attest to their electric cars’ measurably better performance in terms of range and charging power, the most important technical features of an electric car. Problems with use, on the other hand, are clearly evident in connectivity, operating concepts and charging.<\/p>\n<\/div><\/div>\n\n\n\n

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Stuttgart, 01.08.2024. Satisfaction among EV drivers with fully battery-electric vehicles is on the rise again. After disappointment spread among electric car drivers last year, the picture is brightening again: The so-called net promoter score, an indicator of willingness to recommend, has risen significantly from 18 points to 24 points in the latest studies by the consulting and market research company USCALE (see chart in the press handout).<\/p>\n\n\n\n

Increased expectations<\/strong><\/strong><\/h3>\n\n\n\n

Many manufacturers have improved their models or launched new vehicles on the market that are proving popular with customers. This is remarkable because customer expectations have risen again in the same period (see chart in the press handout). In other words, the vehicles have improved more than the expectations have risen. This means that EV drivers are more satisfied overall.<\/p>\n\n\n\n

Improvement in range and charging speed<\/strong><\/strong><\/h3>\n\n\n\n

The greatest improvements in vehicles have been in range and charging performance. In the new surveys, 38% of all vehicle owners confirm that their EV have a real summer range of over 400 kilometres; in 2023, this figure was only 27% (see chart in the press handout). Charging is now also much faster: 58% of electrical vehicles have a DC charging capacity of 150 kW or more; in 2023 it was only 41%.<\/p>\n\n\n\n

Numerous problems<\/strong><\/strong><\/h3>\n\n\n\n

But where there is a lot of light, there is also shadow: 75% report that they have already had problems with charging. For example, the charging process occasionally cannot be started or ended without problems or cancels unexpectedly. The situation is similar when it comes to operating the vehicle and using the vehicle app. 54% of electric car drivers report problems with the Connect app (see chart in the press handout). The range of problems is wide: the perceived low availability, long response times and lack of important functions restrict use.<\/p>\n\n\n\n

Significant differences between the brands<\/strong><\/h3>\n\n\n\n

However, there are clear differences between the brands in terms of willingness to recommend. The ranking is led by industry leader Tesla: 71% of Tesla drivers recommend their model to others, only 5% do not (the rest are indifferent). Tesla thus remains the undisputed number one. At the other end of the ranking are the models from Stellantis: only 3% of Peugeot drivers would recommend their model to a friend or colleague, 62% would advise against it (see chart in the press handout).<\/p>\n\n\n\n

Depending on the brand, respondents see different strengths and weaknesses:<\/p>\n\n\n\n