{"id":720,"date":"2024-04-02T15:48:07","date_gmt":"2024-04-02T13:48:07","guid":{"rendered":"https:\/\/uscale.digital\/en\/?page_id=720"},"modified":"2026-08-09T09:35:06","modified_gmt":"2026-08-09T07:35:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/uscale.digital\/en\/faq\/","title":{"rendered":"Frequently Asked Questions: FAQs about USCALE"},"content":{"rendered":"\n
\"FAQ<\/span>
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FAQs about USCALE Studies<\/h1>\n\n\n\n

With our ad-hoc and multi-client studies, we deliver customer insights on every topic and question around electric mobility.<\/p>\n\n\n\n

FAQs about USCALE and our focus on electric mobility<\/h2>\n\n\n\n

Before we get into study details, here are the key facts and terms behind USCALE.<\/p>\n\n\n\n

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Where does USCALE’s expertise in electric mobility come from?<\/summary>
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USCALE has specialized in market research for electric mobility since our founding in 2018. Since then, we’ve surveyed way more than 100,000 EV drivers across 15+ countries about their charging behavior, pain points, and expectations.<\/p>\n\n\n\n

We work with clients across the entire eMobility ecosystem, from carmakers and energy providers to charge point operators, consultancies, associations, and many more. That gives us a view of the electric mobility market that’s both broad and precise.<\/p>\n<\/div><\/details><\/div>\n\n\n\n

Why does USCALE offer standardized studies?<\/summary>
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Early on, we noticed that many companies were asking similar questions about EV driver behavior and preferences. That’s how the idea for our focus studies was born: bringing together the key questions from across the electric mobility ecosystem into single, shared studies.<\/p>\n\n\n\n

This saves companies significant time and money. And EV drivers who enjoy giving feedback don’t have to keep answering the same questions over and over.<\/p>\n<\/div><\/details><\/div>\n\n\n\n

Beyond multi-client studies, does USCALE also run custom, proprietary research?<\/summary>
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Yes.<\/p>\n\n\n\n

Alongside our multi-client studies, we run custom, proprietary market and customer research. Together with you, we design a study tailored to your needs, from the research question itself through target group and methodology to analysis.<\/p>\n\n\n\n

You get exclusive results, custom analysis, and actionable recommendations aligned with your strategic or operational decisions. On request, we present the findings as a workshop, a management presentation, or in a dashboard.<\/p>\n<\/div><\/details><\/div>\n\n\n\n

What is a USCALE Charging Study?<\/summary>
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A USCALE charging study looks at where EV drivers charge, what drives their decisions, and what pain points and expectations they have around charging infrastructure.<\/p>\n\n\n\n

Our clients’ questions are so varied (and our own curiosity so large) that no single study could cover it all. That’s why we’ve split the charging use cases and touchpoints of the e-mobile customer journey across several studies.<\/p>\n\n\n\n

Each of our charging studies gives you the customer view of one specific slice of the charging experience, such as home charging, public charging, or fleet charging. You’ll find an overview of all our charging studies here<\/a>.<\/p>\n<\/div><\/details><\/div>\n\n\n\n

Why does USCALE put such a strong focus on adopter segments?<\/summary>
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The shift to electric mobility will keep unfolding for another 10 to 20 years. Over that time, different customer groups will make the switch at different points, driven by different motivations. Ignore that distinction and you end up blending very different target groups together, which produces distorted results that are hard to act on.<\/p>\n\n\n\n

That’s why adopter segments are the central analytical lens across all our studies. Only by looking through that lens can you see which requirements actually apply to which customer group, and how that shifts over time.<\/p>\n<\/div><\/details><\/div>\n\n\n\n

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FAQs about methodology and process<\/h2>\n\n\n\n

Everything on how our studies work, from methodology to scope.<\/p>\n\n\n\n

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Which countries does USCALE cover?<\/summary>
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USCALE runs every study in the German market. Our core studies are also regularly run in further key markets such as France, the UK, Italy, and Spain, plus other important EV markets like the Netherlands and Belgium, as well as the Nordic markets Norway, Sweden, Denmark, and, more recently, Finland.<\/p>\n\n\n\n

In select cases, we also have data from Austria and Switzerland, as well as major global regions such as the US, China, and the Middle East.<\/p>\n\n\n\n

On request, we can run any study in any country with a large enough target audience.<\/p>\n<\/div><\/details><\/div>\n\n\n\n

How does buying a study work?<\/summary>
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We’re happy to hear from you through any channel, whether that’s our contact form, email, or phone. Once we get your inquiry, we like to talk with you directly to understand what’s behind it and find the study that fits best. After purchase, we set you and your colleagues up with access to the relevant study dashboard and walk you through it.<\/p>\n<\/div><\/details><\/div>\n\n\n\n

Why doesn’t the USCALE website list prices for studies?<\/summary>
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We want as many companies as possible to work with our data and contribute to the development of electric mobility.<\/p>\n\n\n\n

To make that possible, smaller companies, such as start-ups, don’t pay the same prices as large corporations. That’s why our pricing is tiered based on company size.<\/p>\n<\/div><\/details><\/div>\n\n\n\n

How does USCALE collect its data?<\/summary>
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In most cases, we run all our studies online. Our questionnaires tend to run long, mostly because we (and our clients) are simply that curious.<\/p>\n\n\n\n

Despite their length, we’re proud of the quality of our results. That’s largely because EV drivers genuinely enjoy talking about their cars and their charging experiences. We also run a thorough set of quality checks on top of that.<\/p>\n<\/div><\/details><\/div>\n\n\n\n

How does USCALE recruit study participants?<\/summary>
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We recruit participants through several channels:<\/p>\n\n\n\n

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  • In the DACH region (Germany, Austria, Switzerland), we draw on our own panel, recruited through social media channels focused on electric mobility.<\/li>\n\n\n\n
  • In several markets, we partner with charging app providers who, by nature of their business, have access to EV drivers across a wide range of brands.<\/li>\n\n\n\n
  • We also work with access panels from multiple providers. Using several panels helps us avoid panel effects.<\/li>\n<\/ul>\n\n\n\n

    For almost every study, we combine multiple recruitment channels, which improves representativeness and, in turn, the quality of our results.<\/p>\n\n\n\n

    Aside from participants recruited through access panels, our respondents receive no monetary compensation. Most are motivated by genuine interest in the topic. <\/p>\n<\/div><\/details><\/div>\n\n\n\n

    Does USCALE provide raw data from its studies?<\/summary>
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    Yes.<\/p>\n<\/div><\/details><\/div>\n\n\n\n

    Does USCALE share its questionnaires?<\/summary>
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    Our questionnaires reflect years of accumulated experience, so we don’t publish them openly on our website. That said, each study’s page on our website lists the full set of topics covered.<\/p>\n\n\n\n

    For clients and interested parties, we’re of course happy to share the questionnaire directly, so you can be confident the study actually answers your question.<\/p>\n<\/div><\/details><\/div>\n\n\n\n

    Does USCALE help with further analysis?<\/summary>
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    Yes, we’re happy to support you with analysis. On request, we run additional analyses and prepare results so you can drop them straight into your own presentations.<\/p>\n\n\n\n

    For our clients’ internal teams, we recommend our dashboards with built-in analysis tools. More on that in the next section below.<\/p>\n<\/div><\/details><\/div>\n\n\n\n

    Does USCALE adapt its studies to specific client needs?<\/summary>
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    Since we run our studies annually, we want to track change over time, so part of each questionnaire stays consistent year to year.<\/p>\n\n\n\n

    At the same time, the world of electric mobility moves fast, so we revise our questionnaires every year to add current topics. When we do that annual revision, we’re always glad to incorporate input from our clients.<\/p>\n\n\n\n

    In select cases, we also take on individual client questions directly.<\/p>\n\n\n\n

    For fully custom questions, we’d typically suggest a proprietary ad-hoc study instead.<\/p>\n<\/div><\/details><\/div>\n\n\n\n

    <\/div>\n\n\n\n

    FAQs about the USCALE dashboard and analysis tool<\/h2>\n\n\n\n

    Our reports show the key results, but our study dashboards with built-in analysis tools go a lot deeper.<\/p>\n\n\n\n

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    What’s the difference between the report and the study dashboard?<\/summary>
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    Every report already includes one or two target-group splits of the results, depending on what the study is looking at. Most often, that split runs along adopter segments, though for some studies it follows other key lines, such as single-family versus multi-family housing for home charging, or industry sector for the Fleet Charging Study.<\/p>\n\n\n\n

    But there’s a lot more in the underlying data than a report alone can show. In the dashboard and analysis tool, you can build your own additional splits, freely correlate variables, and filter however fits your specific question.<\/p>\n<\/div><\/details><\/div>\n\n\n\n

    How do I get access to the dashboard?<\/summary>
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    Once you’ve purchased a study license, we set you and your colleagues up with access to the relevant dashboard. Just send us the email addresses of everyone who should have access.<\/p>\n<\/div><\/details><\/div>\n\n\n\n

    How can clients run their own analyses in the USCALE dashboard’s analysis tool?<\/summary>
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    The core value of our dashboard is its built-in analysis tool. It lets clients explore the underlying data on their own, flexibly, and without needing deep statistical expertise.<\/p>\n\n\n\n

    With simple drag-and-drop, you can compare any variables, cross-tabulate them for correlation analysis, and filter by any criteria you like. You can also build your own custom variables and bring them straight into further analysis, for example for specific target groups, segments, or metrics.<\/p>\n\n\n\n

    Statistical tests and other deeper analyses are just as easy to run. Results can be exported as Excel files or as fully editable PowerPoint presentations, so internal teams can explore their own questions independently and turn insights into decisions quickly.<\/p>\n<\/div><\/details><\/div>\n\n\n\n

    Is there training available for the dashboard?<\/summary>
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    Our dashboards are largely self-explanatory, but we’re always happy to walk you through them, since some of the most useful features aren’t obvious at first glance. That includes:<\/p>\n\n\n\n

      \n
    • Analysis functions<\/li>\n\n\n\n
    • Customizing exports<\/li>\n\n\n\n
    • Downloading editable charts, tables, and full tabulation reports<\/li>\n<\/ul>\n\n\n\n

      That way, you get the most out of the data.<\/p>\n<\/div><\/details><\/div>\n\n\n\n

      <\/div>\n\n\n\n
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      Do you have any unanswered questions?<\/h3>\n\n\n\n
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      Let’s talk and see how we can help you quickly.<\/p>\n<\/div>\n\n\n\n

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      <\/use><\/svg><\/p>\n<\/div>\n\n\n\n

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      TELEPHONE<\/strong><\/strong>
      +49 711 620014 0<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

      FAQs about USCALE Studies With our ad-hoc and multi-client studies, we deliver customer insights on every topic and question around electric mobility. FAQs about USCALE and our focus on electric mobility Before we get into study details, here are the key facts and terms behind USCALE. FAQs about methodology and process Everything on how our […]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-720","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQs about USCALE<\/title>\n<meta name=\"description\" content=\"FAQs about USCALE: Learn all about our frequently asked questions and quickly find answers to products and more.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs about USCALE\" \/>\n<meta property=\"og:description\" content=\"FAQs about USCALE: Learn all about our frequently asked questions and quickly find answers to products and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/uscale.digital\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" 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