{"id":53,"date":"2022-11-05T15:11:55","date_gmt":"2022-11-05T14:11:55","guid":{"rendered":"https:\/\/uscale.digital\/en\/?page_id=53"},"modified":"2026-01-28T10:33:21","modified_gmt":"2026-01-28T09:33:21","slug":"automotive-after-sales-for-electromobility","status":"publish","type":"page","link":"https:\/\/uscale.digital\/en\/automotive-after-sales-for-electromobility\/","title":{"rendered":"eMobility EV After-Sales Study 2024"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull is-style-red-background\"><div class=\"wp-block-group__inner-container\">\n<h1 class=\"wp-block-heading\" style=\"text-transform:uppercase\">Electric vehicle After-Sales Study 2024<\/h1>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull is-style-grey-background\"><div class=\"wp-block-group__inner-container\">\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile is-vertically-aligned-top\" style=\"grid-template-columns:35% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1019\" src=\"https:\/\/uscale.digital\/en\/wp-content\/uploads\/sites\/2\/2024\/10\/EV-After-Sales-Study-1024x1019.jpg\" alt=\"EV After-Sales Study \" class=\"wp-image-1139 size-full\" srcset=\"https:\/\/uscale.digital\/en\/wp-content\/uploads\/sites\/2\/2024\/10\/EV-After-Sales-Study-1024x1019.jpg 1024w, https:\/\/uscale.digital\/en\/wp-content\/uploads\/sites\/2\/2024\/10\/EV-After-Sales-Study-300x300.jpg 300w, https:\/\/uscale.digital\/en\/wp-content\/uploads\/sites\/2\/2024\/10\/EV-After-Sales-Study-150x150.jpg 150w, https:\/\/uscale.digital\/en\/wp-content\/uploads\/sites\/2\/2024\/10\/EV-After-Sales-Study-768x765.jpg 768w, https:\/\/uscale.digital\/en\/wp-content\/uploads\/sites\/2\/2024\/10\/EV-After-Sales-Study.jpg 1127w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading is-style-underlined\" style=\"text-transform:uppercase\">Automotive after-sales for electromobility: experiences and expectations of workshops and the manufacturer hotline<\/h2>\n\n\n\n<p>The proportion of electric cars on the market is increasing. Hence, more and more e-cars are coming into the workshop. Given that the automotive after-sales is becoming increasingly important for electromobility.<\/p>\n\n\n\n<p>The EV after-sales study analyses the experiences of EV drivers in the first few years of use. The survey focussed on experiences with the workshop and the manufacturer hotline.<\/p>\n\n\n\n<p>The electric car after-sales study was conducted online in June 2024 among <strong>N = 1,828 e-car drivers<\/strong> <strong>in the DACH region<\/strong>. In addition, the survey was conducted with <strong>N = 410 drivers of combustion vehicles <\/strong>of all brands. This makes it possible to show how e-cars differ from combustion vehicles in after-sales.<\/p>\n\n\n\n<p>The vehicle ownership period ranged from 12 to 72 months (36 months on average).<\/p>\n\n\n\n<p>Comparative data from previous years is available for most of the results.<\/p>\n\n\n\n<div class=\"wp-block-buttons\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/uscale.digital\/en\/wp-content\/uploads\/sites\/2\/2024\/11\/USCALE-EV-After-Sales-Study-2024-Excerpt.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Download Study Excerpt 2024 <svg class=\"icon\" role=\"img\"><use xlink:href=\"#download\"><\/use><\/svg><\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container\">\n<h2 class=\"wp-block-heading\" style=\"text-transform:uppercase\">Automotive after-sales for electromobility:<br>CONTENTS AND ADDED VALUE OF THE EV AFER SALES STUDY<\/h2>\n\n\n\n<div class=\"wp-block-generic-accordion generic-accordion\"><details id=\"content-of-the-ev-after-sales-study\"><summary class=\"accordion-title\">Content of the EV After-Sales Study<\/summary><div class=\"accordion-text\">\n<h3 class=\"wp-block-heading\">Segmentation criteria:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Demographics (age, gender, income)<\/li>\n\n\n\n<li>Vehicle (make, registration number, new\/used purchase, place of purchase, company vs. private car, winter tyres vs. all-season tyres)<\/li>\n\n\n\n<li>Driving habits (kilometres driven per year and day of the week, mileage)<\/li>\n\n\n\n<li>Charging behaviour (charging locations, frequencies, occasions)<\/li>\n\n\n\n<li>Workshop or service type (safety-orientated, technology-orientated, workshop avoider)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Workshop visit:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Workshop type<\/li>\n\n\n\n<li>Stays in the workshop during the last 12 months (brand workshop, independent workshop, workshop chain, glass specialist, DIY&#8230;)<\/li>\n\n\n\n<li>Breakdowns in the last 12 months<\/li>\n\n\n\n<li>Work carried out during the last visit (unplanned repair, inspection, software update, accident, MOT, repeated repair, etc.)<\/li>\n\n\n\n<li>Type of contact vs. preferred contact<\/li>\n\n\n\n<li>Obtaining comparative offers<\/li>\n\n\n\n<li>Work carried out on time and in full (reasons if not)<\/li>\n\n\n\n<li>Reasons for choosing a garage<\/li>\n\n\n\n<li>Satisfaction with the garage (friendliness of staff, advice, impression of the garage, short notice, speed of execution, quality of work, explanation of work, cost estimate, price\/performance)<\/li>\n\n\n\n<li>eCar as a replacement vehicle<\/li>\n\n\n\n<li>Free charging during the workshop visit<\/li>\n\n\n\n<li>Strengthening brand loyalty through workshop experience<\/li>\n\n\n\n<li>NPS workshop, reasons for non-recommendation<\/li>\n\n\n\n<li>Experience of EV service and repair costs compared to ICE<\/li>\n\n\n\n<li>Trust in brand workshops, independent workshops and workshop chains<\/li>\n\n\n\n<li>Dealing with advertising by the garage (offers, reminders of work due, MOT, wheel changes), desired information channels<\/li>\n\n\n\n<li>Dealing with Google reviews of the garage<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Battery checks:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Assumed value share of the battery in the overall vehicle<\/li>\n\n\n\n<li>Desire for regular battery testing as part of the service checks<\/li>\n\n\n\n<li>Confidence in various providers of battery checks<\/li>\n\n\n\n<li>Willingness to pay extra when buying a used car if a battery certificate is available<\/li>\n\n\n\n<li>Willingness to pay for a battery test<\/li>\n\n\n\n<li>from 2023: Concerns about battery ageing, expected battery ageing, battery checks already carried out, result (actual battery ageing), occasions for battery checks, reasonable price for battery and HV technology check, State-of-Health (SoH) indicator: confidence in correctness and occasions for use<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Service hotline:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hotline experience<\/li>\n\n\n\n<li>Reason for contact<\/li>\n\n\n\n<li>Type of contact, preferred contact, satisfaction with hotline<\/li>\n\n\n\n<li>Strengthening of brand loyalty through hotline experience, reasons for non-strengthening<\/li>\n\n\n\n<li>Interest in additional service ideas<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Software updates:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Updates received<\/li>\n\n\n\n<li>Workshop visit necessary for update<\/li>\n\n\n\n<li>Request for detailed information on update content<\/li>\n\n\n\n<li>Problems in connection with updates<\/li>\n\n\n\n<li>Assessment of technical concept maturity in connection with updates<\/li>\n\n\n\n<li>from 2023: Perception of frequent updates (strengthening or weakening of trust), update frequency<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Digital services:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>General interest in workshop-related digital services, willingness to pay<\/li>\n\n\n\n<li>Experience with digital services offered by workshops<\/li>\n\n\n\n<li>Trust in various workshop partners with regard to digital services<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Data protection:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Disruption to the use of data by third parties, type of concern<\/li>\n\n\n\n<li>from 2023: Trust in careful handling of own data by brand, dealer, insurance company, bank \/ lessor, willingness to release data for certain purposes<\/li>\n<\/ul>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-generic-accordion generic-accordion\"><details id=\"target-group-of-the-survey\"><summary class=\"accordion-title\">Target group of the survey<\/summary><div class=\"accordion-text\">\n<h3 class=\"wp-block-heading\">EV drivers report on their experiences with the workshop of their electric car<\/h3>\n\n\n\n<p>Only owners and drivers of fully battery-electric e-cars were surveyed for the study. The average holding period of the respondents was 2.5 years. This ensured that all respondents had sufficient experience with the after-sales processes of dealers and manufacturers.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-generic-accordion generic-accordion\"><details id=\"added-value-and-benefit-for-after-sales-organisations-and-workshop-operators\"><summary class=\"accordion-title\">Added value and benefit for after-sales organisations and workshop operators<\/summary><div class=\"accordion-text\">\n<h3 class=\"wp-block-heading\">After Sales Automotive: <br>Which workshop for electric cars has adapted its processes to the new target group?<\/h3>\n\n\n\n<p>The content of this study is mainly aimed at <strong>after-sales organisations<\/strong> of <strong>vehicle manufacturers and importers (NSCs)<\/strong>, <strong>workshop operators<\/strong> and <strong>dealer developers<\/strong>.<\/p>\n\n\n\n<p>The detailed results show what expectations e-car drivers have of the communication processes and on-site support and which offers can be used to successfully address them. The study shows the strengths and weaknesses of competitors and enables benchmarking of their own after-sales processes.<\/p>\n\n\n\n<p>The EV After-Sales Study provides KPIs for important process steps in after-sales and hotline operations. After-sales experts can evaluate and improve their own competitive position. Furthermore, the study provides a sound basis for designing and adapting dealer training to the needs of eMobility. Furthermore, the study offers product managers of connectivity services and other services, such as battery checks, valuable information on the acceptance and development of corresponding offers.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-generic-accordion generic-accordion\"><details id=\"dashboard-for-analysis\"><summary class=\"accordion-title\">Dashboard for analysis<\/summary><div class=\"accordion-text\">\n<h3 class=\"wp-block-heading\">For experts and data analysts: All the details on the electric car after-sales study<\/h3>\n\n\n\n<p>Many exciting findings only become apparent when the results are evaluated separately according to important customer groups. This allows providers to target their offers to different user segments in a differentiated way. Thanks to the high sample size, subscribers to the study can split the results in the interactive dashboard as they wish and analyse them in detail. In addition, the dashboard shows all pre-clustered verbatim mentions of the respondents.<\/p>\n<\/div><\/details><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container\">\n<h2 class=\"wp-block-heading\">USCALE focus studies: A satisfaction study for each touchpoint of the e-mobile customer journey<\/h2>\n\n\n\n<p>Since 2018, USCALE has been systematically surveying EV drivers about their expectations and experiences at all touchpoints of the e-mobile customer journey. You can find an overview of all USCALE focus studies <a href=\"https:\/\/uscale.digital\/en\/emobility-customer-studies\/\" target=\"_blank\" rel=\"noreferrer noopener\">HERE<\/a>.<\/p>\n\n\n\n<p>We show extracts from other studies in the LinkedIn articles by <a href=\"https:\/\/www.linkedin.com\/company\/uscale-gmbh\/\">USCALE <\/a>and <a href=\"https:\/\/www.linkedin.com\/in\/axel-sprenger\/\">Axel S<\/a><a href=\"https:\/\/www.linkedin.com\/in\/axel-sprenger\/\" target=\"_blank\" rel=\"noreferrer noopener\">prenger<\/a>, our company founder.<\/p>\n\n\n\n<p>If you have any questions, please contact us at <a href=\"mailto:contact@uscale.digital\">contact@uscale.digital<\/a>.<\/p>\n\n\n\n<div style=\"height:33px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull is-style-grey-background\"><div class=\"wp-block-group__inner-container\">\n<h2 class=\"wp-block-heading\">Get in touch now<\/h2>\n\n\n\n<p>What customer insights into electric cars, charging technology or charging services are you looking for? Whatever you are looking for, we look forward to exchanging ideas.<\/p>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f40-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"40\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/53#wpcf7-f40-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"40\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f40-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p class=\"form-element\">\n    <select class=\"wpcf7-form-control wpcf7-select\" id=\"anrede\" aria-invalid=\"false\" name=\"anrede\"><option value=\"\">Title<\/option><option value=\"Ms\">Ms<\/option><option value=\"Mr\">Mr<\/option><\/select>\n    <label for=\"anrede\">Title<\/label>\n<\/p>\n\n<p class=\"form-element\">\n    <input placeholder=\" \" size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"vorname\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"vorname\">\n    <label for=\"vorname\">First name <span class=\"required\">*<\/span><\/label>\n<\/p>\n\n<p class=\"form-element\">\n    <input placeholder=\" \" size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"nachname\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nachname\">\n    <label for=\"nachname\">Name <span class=\"required\">*<\/span><\/label>\n<\/p>\n\n<p class=\"form-element\">\n    <input placeholder=\" \" size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"unternehmen\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"unternehmen\">\n    <label for=\"unternehmen\">Company <span class=\"required\">*<\/span><\/label>\n<\/p>\n\n<p class=\"form-element\">\n    <input placeholder=\" \" size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\">\n    <label for=\"email\">Email address <span class=\"required\">*<\/span><\/label>\n<\/p>\n\n<p class=\"form-element\">\n    <input placeholder=\" \" size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" id=\"telefon\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"telefon\">\n    <label for=\"telefon\">Phone<\/label>\n<\/p>\n\n<span id=\"wpcf7-69d4b12d83180-wrapper\" class=\"wpcf7-form-control-wrap first-name-wrap\" style=\"display:none !important; visibility:hidden !important;\"><label for=\"wpcf7-69d4b12d83180-field\" class=\"hp-message\">Please leave this field empty.<\/label><input placeholder=\" \" id=\"wpcf7-69d4b12d83180-field\" class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"first-name\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\"><\/span>\n\n<p class=\"form-element is-grid-column-2\">\n    <textarea placeholder=\" \" cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" id=\"nachricht\" aria-required=\"true\" aria-invalid=\"false\" name=\"nachricht\"><\/textarea>\n    <label for=\"nachricht\">Message <span class=\"required\">*<\/span><\/label>\n<\/p>\n\n<p class=\"form-element is-grid-full-width\">\n    <label class=\"checkbox privacy-checkbox\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><input placeholder=\" \" type=\"checkbox\" name=\"acceptance-983\" value=\"1\" aria-invalid=\"false\"><\/span><\/span>I agree that my data will be stored and processed for the purpose of contacting me. For more information, please see our  <a href=\"\/privacy-policy\/\">privacy policy<\/a>.<\/label>\n<\/p>\n\n<p class=\"form-element\">\n    <input placeholder=\" \" class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\">\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\n\n\n<p>* Mandatory fields<\/p>\n<\/div><\/div>\n\n\n\n<p><a href=\"https:\/\/uscale.digital\/en\/wp-admin\/edit.php?post_type=page\"><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Electric vehicle After-Sales Study 2024 Automotive after-sales for electromobility: experiences and expectations of workshops and the manufacturer hotline The proportion of electric cars on the market is increasing. Hence, more and more e-cars are coming into the workshop. Given that the automotive after-sales is becoming increasingly important for electromobility. The EV after-sales study analyses the [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-53","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Automotive after sales for electromobility<\/title>\n<meta name=\"description\" content=\"Automotive after-sales for electromobility: The EV after-sales study shows how workshops need to adapt to e-car drivers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/uscale.digital\/en\/automotive-after-sales-for-electromobility\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Automotive after sales for electromobility\" \/>\n<meta property=\"og:description\" content=\"Automotive after-sales for electromobility: The EV after-sales study shows how workshops need to adapt to e-car drivers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/uscale.digital\/en\/automotive-after-sales-for-electromobility\/\" \/>\n<meta property=\"og:site_name\" content=\"uscale.digital\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-28T09:33:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/uscale.digital\/en\/wp-content\/uploads\/sites\/2\/2024\/10\/EV-After-Sales-Study.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1127\" \/>\n\t<meta property=\"og:image:height\" content=\"1122\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/uscale.digital\\\/en\\\/automotive-after-sales-for-electromobility\\\/\",\"url\":\"https:\\\/\\\/uscale.digital\\\/en\\\/automotive-after-sales-for-electromobility\\\/\",\"name\":\"Automotive after sales for electromobility\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/uscale.digital\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/uscale.digital\\\/en\\\/automotive-after-sales-for-electromobility\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/uscale.digital\\\/en\\\/automotive-after-sales-for-electromobility\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/uscale.digital\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2024\\\/10\\\/EV-After-Sales-Study-1024x1019.jpg\",\"datePublished\":\"2022-11-05T14:11:55+00:00\",\"dateModified\":\"2026-01-28T09:33:21+00:00\",\"description\":\"Automotive after-sales for electromobility: The EV after-sales study shows how workshops need to adapt to e-car drivers.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/uscale.digital\\\/en\\\/automotive-after-sales-for-electromobility\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/uscale.digital\\\/en\\\/automotive-after-sales-for-electromobility\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/uscale.digital\\\/en\\\/automotive-after-sales-for-electromobility\\\/#primaryimage\",\"url\":\"https:\\\/\\\/uscale.digital\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2024\\\/10\\\/EV-After-Sales-Study.jpg\",\"contentUrl\":\"https:\\\/\\\/uscale.digital\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2024\\\/10\\\/EV-After-Sales-Study.jpg\",\"width\":1127,\"height\":1122,\"caption\":\"EV After-Sales Study\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/uscale.digital\\\/en\\\/automotive-after-sales-for-electromobility\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/uscale.digital\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"eMobility EV After-Sales Study 2024\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/uscale.digital\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/uscale.digital\\\/en\\\/\",\"name\":\"uscale.digital\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/uscale.digital\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Automotive after sales for electromobility","description":"Automotive after-sales for electromobility: The EV after-sales study shows how workshops need to adapt to e-car drivers.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/uscale.digital\/en\/automotive-after-sales-for-electromobility\/","og_locale":"en_US","og_type":"article","og_title":"Automotive after sales for electromobility","og_description":"Automotive after-sales for electromobility: The EV after-sales study shows how workshops need to adapt to e-car drivers.","og_url":"https:\/\/uscale.digital\/en\/automotive-after-sales-for-electromobility\/","og_site_name":"uscale.digital","article_modified_time":"2026-01-28T09:33:21+00:00","og_image":[{"width":1127,"height":1122,"url":"https:\/\/uscale.digital\/en\/wp-content\/uploads\/sites\/2\/2024\/10\/EV-After-Sales-Study.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/uscale.digital\/en\/automotive-after-sales-for-electromobility\/","url":"https:\/\/uscale.digital\/en\/automotive-after-sales-for-electromobility\/","name":"Automotive after sales for electromobility","isPartOf":{"@id":"https:\/\/uscale.digital\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/uscale.digital\/en\/automotive-after-sales-for-electromobility\/#primaryimage"},"image":{"@id":"https:\/\/uscale.digital\/en\/automotive-after-sales-for-electromobility\/#primaryimage"},"thumbnailUrl":"https:\/\/uscale.digital\/en\/wp-content\/uploads\/sites\/2\/2024\/10\/EV-After-Sales-Study-1024x1019.jpg","datePublished":"2022-11-05T14:11:55+00:00","dateModified":"2026-01-28T09:33:21+00:00","description":"Automotive after-sales for electromobility: The EV after-sales study shows how workshops need to adapt to e-car drivers.","breadcrumb":{"@id":"https:\/\/uscale.digital\/en\/automotive-after-sales-for-electromobility\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/uscale.digital\/en\/automotive-after-sales-for-electromobility\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/uscale.digital\/en\/automotive-after-sales-for-electromobility\/#primaryimage","url":"https:\/\/uscale.digital\/en\/wp-content\/uploads\/sites\/2\/2024\/10\/EV-After-Sales-Study.jpg","contentUrl":"https:\/\/uscale.digital\/en\/wp-content\/uploads\/sites\/2\/2024\/10\/EV-After-Sales-Study.jpg","width":1127,"height":1122,"caption":"EV After-Sales Study"},{"@type":"BreadcrumbList","@id":"https:\/\/uscale.digital\/en\/automotive-after-sales-for-electromobility\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/uscale.digital\/en\/"},{"@type":"ListItem","position":2,"name":"eMobility EV After-Sales Study 2024"}]},{"@type":"WebSite","@id":"https:\/\/uscale.digital\/en\/#website","url":"https:\/\/uscale.digital\/en\/","name":"uscale.digital","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/uscale.digital\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/uscale.digital\/en\/wp-json\/wp\/v2\/pages\/53","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/uscale.digital\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/uscale.digital\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/uscale.digital\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/uscale.digital\/en\/wp-json\/wp\/v2\/comments?post=53"}],"version-history":[{"count":24,"href":"https:\/\/uscale.digital\/en\/wp-json\/wp\/v2\/pages\/53\/revisions"}],"predecessor-version":[{"id":1876,"href":"https:\/\/uscale.digital\/en\/wp-json\/wp\/v2\/pages\/53\/revisions\/1876"}],"wp:attachment":[{"href":"https:\/\/uscale.digital\/en\/wp-json\/wp\/v2\/media?parent=53"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}